In our experience with clients, here are some questions that tend to come up from time to time:

HOW WE WORK

How do I start a job with you?

The best way to contact us is through the contact us forum. Pricing varies on the scope of the job. For a quote go to our contact section, shoot us a message with a quick description of what you are looking for and we will be in contact to discuss your goals further.

What types of jobs do you do?

We’ve helped hundreds of companies through the years from startups to fortune 500s. Our specialty is logos/brand development, but we have done every type of marketing soup to nuts.

What size businesses do you work with?

The best fit for us is a company with 10 to 50 employees, but we have worked with smaller and bigger!.

What if I don’t have any text for my project?

As long as you have an idea to what you are trying to convey, we will help you along the way. We have access to talented, seasoned writers that are versed in a wide variety of industries.

How should I supply edits to you?

Our preferred method of edits is using the Adobe Acrobat editing tools. This is quick and easy. If you have never used this program, we can teach you how to do that.

Can I give you edits via voice mail, messenger or text?

Nope! Edits supplied this way can be lost in the communication cycle, so please email edits only via Adobe Acrobat.

Can you just make a ‘Quick edit”?

A quick edit may be quick for you but ends up taking longer for us. Consolidating edits is more cost effective for you and will eliminate any type of job overage or additional costs on your end.

Do I own my logo files?

Yes, once the job is paid in full the logo files are 100% your property.

Can my letterhead be supplied in Microsoft word?

Absolutely! Letterhead can be designed for print or online use, just remember to ask us to put that in the job request.

How long does a logo design take?

An average logo/brand project takes anywhere from 4 to 6 weeks depending on how fast edits are supplied back to us.

What is the typical length of a project?

This depends on the scope of the project itself. A flyer or business card layout could take a week, but a 12-page corporate capabilities project could take 5 to 6 weeks.

Do you take on Pro-bono clients?

We do accept 2 Pro-bono clients each calendar year. If you would like to be considered, please fill out our contact form and send us a brief description of your needs.

Can you show me some ideas before I agree to the proposal?

Also called “spec work”, it is not our policy to provide this. However we can share samples of other clients work that will give you an understanding of our capabilities.

TECHNICAL QUESTIONS

Can I give you a logo downloaded from a website for my printed project?

No, web files are not High Resolution and will not print properly. If you do not have your logo in HR, we can give you a quote to recreate your logo in the proper file format.

Can I give you photography downloaded from a website?

Using someone else’s photography without permission is a copyright infringement. We have access to multiple photography sources to assist you with your photography needs.

What is a HIGH RESOLUTION image?

An image that is 300dpi is considered high resolution. An image that is 72 dpi brought into photoshop and changed into 300dpi does not actually change the true resolution and is not acceptable. A high resolution logo file ideally should be supplied as an Illustrator.eps file. We can help you through this process if needed.

Is the color I see on my screen accurate?

Every monitor and every phone displays color slightly different. If you are seeing something onscreen while proofing that you think is incorrect, we can help you through this process. Generally, PC screens are darker than Apple screens.

Why can’t I view the proof on my phone?

Technology can be tricky. Settings need to be configured properly to proof files on your phone. We suggest proofing on a larger screen so you can see the proof properly.

Can you supply me with the source files (InDesign/Photoshop/Illustrator files)

The source files are our intellectual property. However the final deliverable, whether that be a printed piece or an online pdf, is always your property.

BILLING QUESTIONS

Will the project go over budget?

We work very hard to keep projects on time and within budget. If the project starts to go out of scope, we will alert you prior to any additional billing.

Can I give you photography downloaded from a website?

Using someone else’s photography without permission is a copyright infringement. We have access to multiple photography sources to assist you with your photography needs.

Do you mark up the printing cost?

The industry standard for printing is an additional 25 percent markup. This covers our time for quoting, pre-press, proofing, and insures your job is printed correctly.

How many rounds of edits are included in the cost of the project?

Typically, projects include 2 rounds of edits. Additional edits requested will be billed with clients’ approval.

What are your payment terms?

For new projects, we ask for a 50% deposit and 40% at the presentation of designs. The final 10% is due at completion of job.